Bank account
Find answers to our most frequently asked questions.
Using your card
- I’ve lost my card, or someone’s stolen it, what should I do?
- How do I freeze and unfreeze my card?
- I need a new debit card, what should I do?
- How do I unblock my PIN?
- What fees apply when withdrawing money abroad?
- Can I use my card abroad?
- Why has my contactless transaction been declined?
- What exchange rate is used when spending in foreign currencies?
