Bank account
Find answers to our most frequently asked questions.
Disputes and fraud
- I’ve lost my card, or someone’s stolen it, what should I do?
- I think I've been scammed. What should I do?
- I recognise the merchant but want to dispute a debit card transaction. What should I do?
- How do I dispute a transaction?
- How do I dispute a debit card transaction if I don’t recognise the merchant?
- How do I dispute a Direct Debit payment?
- I’ve transferred money to the wrong person. What can I do?
- I can see a bank transfer that wasn't made by me. What should I do?
