If you enter your PIN incorrectly 3 times, we’ll block spending on your debit card as a precaution. You’ll still be able to spend with Apple Pay and Google Pay.  

To get your debit card working again, you’ll need to insert your card at a cash point and enter your PIN — which you can check in the Zopa app. To unlock your PIN, look for the ‘PIN services’ option, or something similar.   

If you’re having trouble viewing your PIN in the app, please get in touch.