Our story

By doing things the Zopa-way, we make money work better for our customers. 

Here’s how we got here. 

In June 2020, we launched Zopa Bank. Taking this step has meant we’ve been able to continue to change the way financial services are done. We’ve taken the tech know-how, customer understanding and money expertise that we built up since 2005 and used them to create simple, fair and honest financial products that work better for customers. 

We do this by listening to what our customers don’t like about finance and doing the opposite. That’s why we never hide fees. It’s also why we like to keep things so simple that customers can open a fixed term savings account, Smart Saver or Smart ISA in the time it takes to brew a tea. 

But we’re not just fixing what’s broken, we’re also here to create totally new ways of doing things, like our credit card designed to give customers complete control of their spending, or our Borrowing Power and Insights tools, offering tailored tips on how customers can improve their financial situation. 

 Shaking things up like this is in our DNA. In 2005, we built the first ever peer-to-peer lending company, giving people access to simpler, better value loans and investments. After 16 years of delivering positive returns for our investors, we closed the P2P lending side of our business in 2021 so we could fully focus on Zopa Bank. 

In 2023, we acquired DivideBuy, a point-of-sale company that helps customers spread the cost of large purchases. This paved the way for our BNPL 2.0 offering, combining technology and fintech innovation to enable instant decisions and fully integrated consumer journeys with consumer protection, credit checks and safeguards of a regulated bank. We got to where we are today by constantly listening and learning from our customers’ feedback and striving to remain flexible to meet their needs. During this time, we’ve been able to make money work better for over a million people across the UK, lending out £10 billion, taking care of more than £4 billion in savings and learning from every pound and every customer. 

We’re proud to have delivered a service that is rated excellent on Trustpilot and to have built a bank that we believe can challenge expectations and help many more customers reach their financial goals.