Financial support
Find answers to our most frequently asked questions.
All
- I would rather not call, what options do I have?
- My situation has changed, what should I do?
- What happens if I can't make my Promise to Pay?
- What happens if I miss my next payment?
- Where can I go for help and advice?
- I'm struggling with my repayments. What should I do?
- How do I manage missed payments on multiple Zopa products?
- I’m struggling to pay due to my mental health, physical health or challenging personal circumstances. What are my options?
- Will missing a payment impact my credit file?
- Struggling to make payments?
- Why are new login details required for My Budget Tool?
- I've missed a payment, what happens if I don't get in touch?
- Can I change my repayment amount?
- I missed a repayment. What should I do?
- What happens if my Direct Debit doesn’t go through?
- What does default mean?
- I can pay my next monthly payment, but how should I catch up on my missed payment?
- Why should I fill out my budget tool?
- What’s a Promise to Pay?
- What’s a temporary reduced payment plan?
- What are my options if I want to end my car finance agreement early?
- What’s the government debt respite scheme?
- What options are available if I've missed a payment?
- What if I can't pay by my next repayment date?
- What's the benefit of a Promise to Pay?
- How do I make the payment for my Promise to Pay?
- What happens when my account is put on hold?