I think I've been scammed, what should I do?

We're sorry to hear you may have been tricked into sending money to a fraudulent account. Here’s how we can support you through it.  

How do I make a claim? 

To report a potential scam, please contact us as soon as possible.  

You’ll need to have the transaction details, a summary of the situation and any evidence ready to share with us. A member of our support team will guide you through the next steps to protect your account. 

What happens once I’ve submitted a claim?  

We’ll try to get your money back from the bank you sent it to. To help us with this, we may need you to send us some additional information. 

It can take up to 35 working days to resolve your claim but, provided we have enough information, it typically takes less than this.  

We may also ask you to report the scam to the police so that they can carry out their own investigation and take action where necessary.  

How to stay safe from scams  

With the help of technology, scammers are becoming increasingly convincing. So, to help you stay one step ahead, we've pulled together some common scams that you should be aware of, as well as tips on how to spot and avoid them in our fraud hub.  

Spotted a transaction you don’t recognise or think you’ve sent money to the wrong person? 

Here's how to dispute a transaction or submit a fraud claim.