We’re really sorry to hear you may have been the victim of a scam. Here’s how we can support you through it.  

If you’ve transferred money from your Zopa bank to another UK bank account, please contact us. Have the transaction details, a summary of the situation and any evidence you can provide ready. Our agent will guide you through the next steps. 

We’ll communicate with the other bank and do everything we can to resolve this situation for you.  

Please note, this doesn’t apply to disputes with merchants, such as delays in receiving an item from a genuine seller.