Zopa app
Find answers to our most frequently asked questions.
All
- Why am I being asked to update my operating system?
- What operating systems is the Zopa app compatible with?
- Why is the Zopa app crashing?
- How can I check what operating system my device is using?
- How do I update my operating system?
- Will my debts be consolidated automatically?
- How do I unlink an account?
- What is the Zopa Insights tool?
- Why can't I see my linked account when I try to move money?
- Why can't I access Insights?
- How do I refresh the data from my linked accounts?
- What should I do if I don't recognise a transaction from an account I've linked with open banking?
- What happens to my data when I connect accounts through open banking?
- Why should I connect my accounts through open banking?
- How often will I have to provide consent to open banking data?
- Can I access the Zopa app while abroad?
- What are the Zopa app's terms and conditions?
- How do I download the Zopa app?
- Why can’t I see all my linked accounts when moving money?
- Who is responsible for my transfer being completed?
- Why are my transfers failing?
- What is Zopa’s role when I move money between my other bank accounts?
- Who are Truelayer?
- My transfer was successful, why can't I see my transaction reflected in my account?