Account management
Find answers to our most frequently asked questions.
Accessing my account
- I’ve lost my phone and can’t access my account. What should I do?
- What should I do if I can't access my account?
- Why do I need to set up SMS two-factor authentication?
- How do I set up SMS two-factor authentication?
- What can I do if I'm not receiving SMS verification codes for two-factor authentication?
- How do I access my account if my contact details have changed?
