How do I set up, edit or cancel a Direct Debit?

How do I set up a Direct Debit?

To set up a Direct Debit, simply:  

1. Open the Credit card tab in the Zopa app

2. Press Manage on the top right  

3. Click Payments 

4. Hit the Set up automatic payment option 

5. Select the Direct Debit option and put in the details 

Once that’s done, we’ll send you an email to confirm when everything’s set up.

How do I edit my Direct Debit?

You can edit your Direct Debit amount or due date in the Zopa app. Here’s how:  

1. Open the Zopa app and click the Credit card tab 

2. Press Manage on the top right  

3. Click Payments 

4. Press on the Direct Debit information at the top of the page 

5. Press Change on the date or payment amount  

You’ll receive an email to confirm when your details are updated. Please note, due date changes will only take place from the next statement cycle. That means there may be one more payment using your old details.  

To change the bank you’re paying from, you’ll need to cancel your existing Direct Debit and set up a new one.  

Also, if you’ve already received the heads-up email about your upcoming Direct Debit – which is sent around 7 days before the payment is taken – any changes to the amount will only apply after the upcoming payment is complete.  

How do I cancel my Direct Debit?

You can do this anytime in the Zopa app. Here’s how:  

1. Open the Zopa app and click the Credit card tab 

2. Press Manage on the top right  

3. Click Payments 

4. Press on the Direct Debit information at the top of the page 

5. Press Cancel Direct Debit at the bottom of the page 

6. Select Yes, cancel my Direct Debit. You’ll then receive an email to confirm when your request is complete 

Don’t forget, if you cancel your Direct Debit without setting up another automatic payment, you’ll need to make your monthly repayments manually.