Although we use two credit reference agencies to calculate your Borrowing Power, Equifax is the main agency. So, if you can’t get your Borrowing Power, it’s because Equifax can’t find your details. It’s usually because the details you used to register with us are different to those Equifax holds. The best thing to do is to get in touch with them and check your details. You can contact Equifax here. Afterwards, it’s worth checking your details with us too.