If you don’t see the option to manually upload documents, please contact our customer services team.  

If you do have the manual upload option, you’ll need to select that and provide an unexpired photo ID, such as: 

  • EU/EEA/Swiss driving licence. 

  • Northern Ireland voter’s card (electoral identity card). 

  • Firearms certificate or shotgun license (UK only). 

  • Blue disabled driver’s pass (UK only). 

  • Biometric residence permit. 

If you don’t have an unexpired photo ID, please provide two documents, making sure one is from list A and the other is from list B. 

 

List A 

  • Most recent HM Revenue & Customs tax notifications such as tax assessment, statement of account, notice of coding. (P45/P60s are not acceptable.) 

  • Entitlement to a state or local authority-funded benefit scheme (including housing benefit, council tax benefit, tax credit, pension, educational or another grant). 

  • Current council tax demand letter, or statement from current year. 

List B  

  • Utility bill (not mobile phone), dated within the last 3 months. 

  • Local authority rent agreement (within last 12 months) or correspondence from your local authority over a tenancy agreement. 

  • Mortgage statement, dated within the last 12 months. 

  • A full bank statement that covers a whole month, dated within the last 3 months. 

  • A full credit card statement that covers a whole month, dated within the last 3 months. 

  • Solicitor’s letter confirming recent house purchase or land registry. 

  • Benefit book or original notification from benefit agency. 

If you’re only able to upload a document from one of the lists, please do so and a member of our customer service team will be in touch.  

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