When you apply for a Zopa product, we need to check that the address on any documents you’ve provided matches the one linked to your Zopa membership account. If it doesn’t, we’ll ask you to upload another document.
If you’re unsure what caused the mismatch, please:
Check the address linked to your Zopa membership account and update it if it’s incorrect. Here’s how to do this.
Check the address on the document you provided is up to date. If it’s not, contact your provider and ask them to issue a new document with your current address on it.
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