If you think you were impacted and would like to bring a complaint, the process is quick, simple and free. You don’t need to pay anybody — such as a Claims Management Company (CMC) or solicitor — to represent you.   

By bringing your complaint to us directly, you’ll receive any compensation that’s due in full — claim firms typically charge up to 25% of the total compensation, plus VAT. If it would make you feel more comfortable, you could ask a family member or friend to help support your complaint.   

Please reach out to us via Martin Lewis’s Free Car Finance Reclaim Tool as it will direct your query straight to us. Link: https://www.moneysavingexpert.com/reclaim/reclaim-car-finance/ .

You can also give us a call and we can log an enquiry for you. Or you can email us at complaints@zopa.com.