How can we help?

Our team of helpful humans are on hand. They live by the Treating Customers Fairly guidelines.

Our help centre has the answers to our most asked questions.

View FAQs

Still can’t find what you’re looking for?

Our team are here to help 6 days a week, excluding bank holidays.

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The quickest and easiest way to reach us. Monday to Friday 8am–8pm Saturday 9am–5:30pm

Call

020 7580 6060

We're here to talk if you need us. Monday to Friday 9am–6pm Saturday 9am–5:30pm

If you have a Zopa bank account, head here for our contact details.

Are you an investor? Email us at investorhelp@zopa.com.

Worried about loan repayments?

If something has changed and you’re worried about your Zopa loan repayments, the best thing you can do is to talk to us. Our dedicated Repayments team are here to help.

Call us on 020 3770 5960

Or, email us at repayments@zopa.com

We're here Monday to Friday 8am–8pm.

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

PayPlan

0800 280 2816

Monday to Friday 8am–8pm Saturday 9am–3pm

Complaints

If you want to see our complaints data or how to make a complaint, click below.

Go to our complaints page