image not found

The results

Our retail finance delivered an increase in sales and conversions for Sofa Club:

Increased annual sales

Flexible credit options led to higher revenue and basket value.

Increased conversions

Our retail finance solution drove a 40% increase in conversions.

High approval rates

Our soft search tool helped deliver better customer outcomes.

The thing that first impressed us with DivideBuy was that it could better support our key customer demographic with a greater variety of options. If we weren’t working with DivideBuy then we definitely wouldn’t have had as many sales or conversions. The solution makes our products more accessible and affordable.

 

The partnership has massively helped to increase our ROI, hugely improving on our experience with previous credit providers. There’s no doubt that I would absolutely recommend DivideBuy to any retail business looking to make purchasing easier for their customers.

Sarah Phizacklea, Head of Sales, Sofa Club

Who is Sofa Club?

Sofa Club is one of the UK’s leading sofa specialists, having seen tremendous growth since it was founded in 2012.

 

In its early days, Sofa Club focused heavily on its in-store sales across the nation’s shopping centres, with its online channel originally only playing a minor role in its plan to attract customers. The business now operates 80% online, 20% offline (via its five permanent in-store locations) and utilises its now large social media presence to bolster eCommerce sales.

 

www.sofaclub.co.uk

The challenge

Sofa Club’s ethos centres around one idea: that consumers should be able to attain the look and feel of top of the range sofas, without the hefty price tag.

 

To guarantee this, Sofa Club worked with several point of sale (POS) finance providers who could offer its customers the chance to split the cost of each sofa up into smaller monthly repayments. However, the business had concerns.

Low approval rates

Sofa Club’s customer base was a younger demographic with underdeveloped credit scores, resulting in frequent rejections.

Limited credit options

The business wanted to offer customers interest free finance, so they needed a provider who could service this for longer terms.

Poor conversion rates

Sofa Club’s finance provider of choice was converting just 1-2% of shoppers, leaving them looking for a better finance solution.

The solution

It was a verbal recommendation that led Sofa Club to DivideBuy – a POS finance provider able to offer soft credit searches, which enable customers to find out their eligibility without impacting their credit score, and a personalised credit decision due to its adaptive lending technology.

Book a Demo

Our credit engine is so seamless, we can demo our solution in minutes. Experience our transformative customer journey in real-time and book a slot with our experts now.

Please note, a minimum turnover of £5M and minimum trading period of 24 months is required to offer Zopa’s finance solutions.

What our customers say

Read more about how we’re delivering results for merchants in your sector