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The results

Adding our seamless retail finance solutions to the checkout boosted growth for OTTY:

Increased sales

The company’s credit turnover tripled after partnering with us.

Sub-2-minute journey

Our quick and easy credit journey boosted customer satisfaction.

Higher conversion

OTTY saw a 70% credit conversion rates thanks to DivideBuy.

We were seeing a 20% credit sales conversion rate prior to DivideBuy. Since switching, we’ve seen an average credit conversion rate of 70% and have tripled our credit turnover.

Michal Szlas, OTTY

Who is OTTY?

Award-winning mattress retailer, OTTY, works at the ‘comfy edge’ of mattress technology to ensure their customers get a great night’s sleep every single night.

 

Crucially, they want this level of luxury to be affordable to everyone, so providing an attractive, easy-to-use interest free credit option to customers is a vital part of their offering.

 

www.otty.com

The challenge

OTTY had used an alternative consumer credit provider for a number of years.

 

Its goal was to bring the OTTY experience to as many people as possible by increasing sales, retaining existing customers and improving brand awareness – but this aim was seriously compromised by an unwieldy credit conversion process.

Low credit sales

OTTY’s original credit provider declined around 80% of all applications.

Slow decision-making

Customers often had to wait for up to 4 days for a decision, only to find out that they’d been declined.

Poor integration

An added burden and cost was that the incumbent system didn’t allow credit orders to be processed in OTTY’s native sales grid.

The Solution

OTTY turned to DivideBuy’s interest free credit option. Within just a few days, our platform was installed. One week later, credit sales conversions had jumped to 70% and credit turnover was tripled.

 

The results were almost immediate. OTTY saw a surge in credit sales, increasing from 20% to 70% in week one, with an average monthly conversion rate of 64%. Even better, costs were reduced as there was no longer any need to use a separate system for credit sales, saving time and simplifying the whole process.

Book a Demo

Our credit engine is so seamless, we can demo our solution in minutes. Experience our transformative customer journey in real-time and book a slot with our experts now.

Please note, a minimum turnover of £5M and minimum trading period of 24 months is required to offer Zopa’s finance solutions.

What our customers say

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