image not found

The results

By offering higher credit limits over longer time periods, we delivered strong results for MuscleSquad:

Increased AOV

The merchant saw a 545% order value increase thanks to finance.

High approval rates

Customers experienced finance approval rates of 87% for finance.

Increased sales
revenue

Utilising our retail finance products drove conversion rates of 65%.

MuscleSquad’s mission has always been to make quality fitness products more accessible. We’re proud to offer our customers finance options at checkout to help spread the cost. And with DivideBuy, that experience has been a positive one with high approval and conversion rates. DivideBuy’s vision aligns with our own, enabling us to give our customers the best outcomes possible.

Chris Billingham, Founder, MuscleSquad

Who is Muscle Squad?

Founded in 2017, MuscleSquad’s mission is to encourage health and make fitness accessible to everyone.

 

Through forging strong relationships with fitness equipment manufacturers, UK-based designs and robust supply chains, MuscleSquad was well-positioned to meet the sudden explosion in demand for home gym equipment when the COVID lockdowns hit – and have been growing ever since.

 

www.musclesquad.com

The challenge

As other suppliers found themselves struggling to source products – or took advantage of the rise in demand to jack up prices – MuscleSquad stuck to its company mission statement to put the customer first and make fitness accessible to all.

 

The company received frequent requests from customers to offer finance. MuscleSquad initially partnered with Klarna. However, they encountered some issues.

Low credit limits

MuscleSquad’s higher-ticket items, including its popular squat racks, were in the £2000 range – but its finance provider only offered credit of up to £1000.

Low approval rates

Not enough customers were being approved for the amounts of credit they wanted to borrow, which clashed with the company’s mission of accessible fitness.

Low conversion rates

Limits on how much customers could borrow, as well as issues with approvals for higher-ticket items, meant that MuscleSquad was not converting enough buyers.

The solution

DivideBuy offered MuscleSquad an interest free credit solution with a spending limit of £6000, solving its issue around finance for higher-ticket items. It also provided them with an Eligibility Checker tool, which let MuscleSquad’s buyers run a soft credit search to see if they would be approved for the amount they wanted to borrow.

 

With a credit journey of just 5 steps taking less than two minutes from application to approval, MuscleSquad began to see a significant increase in credit sales.

Book a Demo

Our credit engine is so seamless, we can demo our solution in minutes. Experience our transformative customer journey in real-time and book a slot with our experts now.

Please note, a minimum turnover of £5M and minimum trading period of 24 months is required to offer Zopa’s finance solutions.

What our customers say

Read more about how we’re delivering results for merchants in your sector