Shopify Refunds
Installation guide
Follow our step by step guide to installing our retail finance solution on your Shopify platform.
Tracking
Manage and track your customer retail finance orders in your Shopify portal.
Refunds
Finance customer needs a refund? Not a problem – here’s how to help them out.
Step 1
Log into your Shopify dashboard and go to ‘Orders > All Orders’. Find the order that you wish to refund and click on it.
Step 2
Click ‘Refund’.
Step 3
You can choose to enter the number of items to refund OR manually enter the amount on the right-hand box.
Step 4
The amount that you have chosen to refund will be displayed within the button. Click the ‘Refund’ button to continue.
Result
The refund has successfully been created and DivideBuy will be able to refund the customer.
Partial Refunds
If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk
Customer name
Customer email address
Order number
Total amount to be refunded
If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.
Further Information
Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are incorrectly processed, please email refunds@dividebuy.co.uk.
Shopify customer financing can maximise retail conversions in just minutes – the application process is quick and easy, and customers receive a decision immediately.
With interest free and interest bearing consumer credit from Zopa’s retail finance product, DivideBuy, your customers can split payments for purchases from your Shopify website and pay over a period that suits them. This has been shown to lead to fewer abandoned baskets and bigger order values.
Spread-the-cost Shopify payment plans from Zopa’s retail finance solution DivideBuy are flexible to suit all budgets. We give your customers control over their repayment schedule, making day-to-day money management easier. Our Shopify payment plan options allow customers to pay for their purchases over a timeframe they choose. Shoppers can pay in interest free or interest bearing credit instalments to spread the cost of their order between 3 and 60 months, depending on the solution you choose
We can install everything, taking a duplicate of your Shopify live theme and copy across any changes once complete. If your own Development Team wish to install our module, we offer simple instructions that make it easy to connect your Shopify and DivideBuy accounts. When a customer purchases with a DivideBuy payment plan, a Shopify order is automatically created in your store.
Need help?
If you’ve got questions about selling retail finance to your customers, our expert team is here to help!
Monday to Friday – 8:30am to 5:00pm
