WooCommerce Refunds
Installation guide
Follow our step by step guide to installing our retail finance solution on your WooCommerce platform.
Enabling a product
Get full control over your finance solution to make it work for your eCommerce business.
Tracking
Manage and track your customer retail finance orders in your Adobe portal.
Refunds
Finance customer needs a refund? Not a problem – here’s how to help them out.
Step 1
Log into your WordPress dashboard and go to ‘WooCommerce > Orders’. Find the order that you wish to refund.
Step 2
Click ‘View’.
Step 3
Scroll down the page to the ‘Refund’ button and click it.
Step 4
If refunding a full item(s), enter the quantity within the ‘Qty’ box and the total will automatically update in the box next to it.
OR enter the amount within the ‘Refund amount’ box.
Click the Refund [refund amount] via DivideBuy button.
Step 5
Within the pop-up where it asks “Are you sure…”, click ‘OK’.
Result
The refund has successfully been created and DivideBuy will be able to refund the customer.
Partial Refunds
If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk.
Customer name
Customer email address
Order number
Total amount to be refunded
If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.
Further Information
Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are incorrectly processed, please email refunds@dividebuy.co.uk.
Integrating a finance extension for WooCommerce with your WordPress store allows you to provide a payment plan option as part of the eCommerce checkout process. Using our WordPress finance plugin increases your conversion rates and turnover by offering a custom, flexible payment plan option to customers.
Offering your customers the ability to pay in instalments with WooCommerce is an excellent option for businesses looking to increase their sales, improve customer loyalty, and attract new customers who are looking for a more convenient way to pay for their purchases. Once we’ve connected to your WooCommerce site, your customers can enjoy interest free and interest bearing finance instalment plans when they shop online.
We communicate seamlessly with WooCommerce, with installation completed in days. We can install our WooCommerce finance plugin for you, or if your own Development Team wants to install our plugin, we provide simple instructions which make it easy to connect your WooCommerce and DivideBuy accounts.
Need help?
If you’ve got questions about selling retail finance to your customers, our expert team is here to help!
Monday to Friday – 8:30am to 5:00pm
