Financial Promotion Induction
Introducing a Retail Finance solution is key to generating sales. But it can also expose
your business and customers to unnecessary risk or harm – so it’s vital that it’s done
correctly.
This induction document will deliver key learnings around introducing finance to your
customers. You’ll find in-depth information and practical support, as well as a point of
reference for you and your team whenever you need it.
Popular questions we’re asked...
The aim of this training is to equip you with a functional knowledge of important legal
obligations, including:
•The Compliance Process
• Consumer Law
• Vulnerable Customers
• Treating Customer Fairly
…and more. You’ll also find helpful do’s and don’ts of introducing finance, advice
around complaints, and clear guidance on our products and eligibility requirements.
Everyone who speaks to a customer about finance will need to read and understand
this induction guide.
However, we recommend that every member of your business makes time to complete
this vital training to ensure they are protected.
We have a legal obligation to pay due regard to the information needs of customers,
and communicate with them in a clear, fair and non-misleading way. For that reason,
it’s critical that all our merchants are briefed on their responsibilities when it comes to
introducing finance.
Need help?
If you’ve got questions about selling retail finance to your customers, our expert team is here to help!
Monday to Friday – 8:30am to 5:00pm
